Refund & Cancellation Policy

1. How billing actually works

• We use UddoktaPay (bKash, Nagad, Rocket, cards). It does not hold a card mandate, so nothing is charged automatically — there is no silent renewal.
• Each payment buys one period: 1 month or 1 year, starting the moment it settles.
• We email and notify you at 7 days, 3 days and 1 day before the period ends, each with a pre-built one-click renewal invoice.

2. Cancellation

• Because nothing auto-charges, "cancelling" simply means not paying the next invoice. You can also cancel explicitly from Settings → Billing.
• You keep full access until the end of the period you already paid for.
• Cancelling never deletes your CV, saved items, applications or alert history.

3. Grace period & downgrade

• When a period ends unpaid, your account enters a 5-day grace window. You keep your plan but Auto Apply and instant alerts are paused.
• Paying the open invoice during grace restores everything immediately.
• After 5 days the account moves to the Free plan. Nothing is deleted — Free keeps 3 Auto Apply packs a month and daily alerts.

4. Refunds

4.1 First-purchase window

If this is your first paid period on Talenthic and you request a refund within 7 days of payment, we refund it in full — provided you have used no more than 3 Auto Apply packs in that period.

4.2 Service failure

If a paid feature is unavailable for more than 72 consecutive hours because of a fault on our side, you can request a full refund of the affected period, or a free extension of equal length. Your choice.

4.3 Duplicate or wrong charges

Duplicate payments, wrong amounts, and payments made after a plan was already active are refunded in full, always, no time limit. Tell us and we will find them.

4.4 What we do not refund

• Periods already substantially used (more than 3 Auto Apply packs, or past day 7).
• Partial or pro-rated months after the 7-day window.
• Accounts terminated for breaching the Acceptable Use Policy (fraudulent applications, scraping our API, abuse of referral credits).
• Referral credits and promotional discounts — these have no cash value.

5. Upgrades & proration

Upgrading mid-period credits the unused value of your current plan against the new one automatically. The exact credit is shown before you pay. Downgrades take effect at the end of the current period — we do not refund the difference.

6. How to request a refund

1. Email support@talenthic.info from the address on your account, with your receipt number (on the PDF receipt in Settings → Billing).
2. We reply within 2 working days.
3. Approved refunds are pushed back through UddoktaPay to the original payment method. bKash/Nagad/Rocket typically settle in 3–7 working days; cards can take up to 10.

Refunds are issued as a credit note — you will receive an updated PDF document reflecting the reversal, and any plan entitlement granted by that payment is rolled back.

7. Chargebacks

Please contact us before raising a chargeback — we can almost always resolve it faster. An account with an open chargeback is suspended until the dispute closes.

8. Contact

Inkname Studio · Bangladesh — support@talenthic.info