Pathao
Customer Experience Officerat Pathao
- Location
- —
- Work mode
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- Type
- Full-time
- Level
- —
- Compensation
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- Experience
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- Education
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- Openings
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- Deadline
- 20 Aug 2026
- Listed
- 08 Aug 2026
Description
Pathao is seeking driven and proactive individuals to join as 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗢𝗳𝗳𝗶𝗰𝗲𝗿. The ideal candidate should demonstrate enthusiasm for customer support processes and possess excellent communication skills and business acumen to create a distinctive user experience.𝐓𝐡𝐞 𝐢𝐧𝐜𝐮𝐦𝐛𝐞𝐧𝐭 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐥𝐞 𝐭𝐨:
- Provide timely responses to customers’ inquiries through phone calls, live chat, and emails
- Acknowledge and resolve customer complaints promptly via phone calls, live chat, and emails
- Maintain accurate records of interactions and complaints in a designated Customer Relationship Management (CRM) system
- Follow standard operating procedures (SOP) to escalate customer complaints to the appropriate operational teams
- Ensure customer satisfaction by following up and effectively communicating solutions to complaints raised by customers
- Conduct verification calls to assess the performance level of various operational teams
- 1 year of experience in a call center or customer service sector. Freshers are also encouraged to apply if they meet the other requirements
- Graduation from any reputed university in any discipline
- Excellent verbal and written communication skills to effectively interact with customers
- Basic computer skills, including familiarity with email and data entry
- Effective problem-solving abilities
- Knowledge of relevant software applications or Customer Relationship Management (CRM) systems will be an added advantage
- A dynamic & collaborative workspace
- Meal Allowance
- Periodic team dinner
- Exclusive employee discounts on Pathao services
Application instructions
Here
We will be accepting applications till August 20, 2026.
